FAQ | Virtual Assistants

Got any questions? We’ve got answers! In case you didn’t find the answer you were looking for below, get in touch with our team.

1. Will I Work With Multiple Virtual Assistants Or Just One?

Ans: You will be assigned to one dedicated virtual assistant, who you will primarily be working with, meaning a single point of contact. Our virtual assistants are experts in their respective fields, but it may require one or more skill sets to work on your project. While this main virtual assistant will handle most of your work, it’s impractical to believe that one person can be good at everything you want a virtual assistant to do for you. This is why at VA 24x7, we have a strong team of multiple individuals who work in tandem to get the job done. However, we understand the value of personal connections, and that’s why you have one dedicated virtual assistant.

2.What Skills Do The Virtual Assistants Have Already?

Ans: All of our virtual assistants are experts in their respective fields. They specialize in email inbox management, customer service, appointment scheduling, marketing and social media management, task management, outbound calling, planning and scheduling, research, data entry, and much more. But that's not all. There are a lot more things VA 24x7 can help you with. Reach out to us to discuss your individual requirements.

3. What Is Included In The Pricing Above?

Ans: We provide the virtual assistant with the system and phone to use along with all the other tools required to reach your prospects or get your job done. All our virtual assistants work from our office and not from their homes, meaning you’ll have better output since they will be continuously monitored by our staff. However, we can also use your phone or CRM software, as per your requirements.

4. Does Your Contract Incorporate A Minimum Time Commitment?

Ans: No. We do not want you to be locked in for any duration of time or whatsoever. We hold our clients in high regard and respect their choices. At VA 24x7, we want our clients to stay with us based on our work and proven success, and not simply because a piece of paper says so. Pay as you go!

5. What Happens If My Virtual Assistant Is Sick Or On Leave?

Ans: Remember, when it comes to a virtual assistant team, holidays, vacations, weddings, illnesses, or any other “personal stuff” does not matter. That’s because you will always have multiple highly skilled, trained, and experienced team members at your service. We make sure that you always have a dedicated backup team around to assist you so that you don’t face any sort of service interruptions.

6. What Qualities Should I Expect From My Virtual Assistant?

Ams: You should expect these particular qualities from your virtual assistant if you are outsourcing them from us:

  • Proficient Verbal English
  • Skilled Written English
  • Quick Learning
  • Efficient
  • Experienced
  • Organized
  • Active
  • Problem solving

7. What Are The Tools I Should Expect My Virtual Assistant To Use When Trying To Communicate Or Work?

Ans: There are plenty of tools a virtual assistant uses to communicate and work. If you have your own tools and communication platform, our virtual assistant can adapt according to it. Or they will be using these particular tools for communication:

  • Zoom or Skype- video conferencing platform.
  • Trello- Team communication, project management and calendar sharing.
  • Dropbox- File sharing platform
  • Microsoft Team- Company communication platform.
  • Any preferred time logging tool or platform.

8. What Are The Advantages I Will Be Getting Because Of Hiring A Virtual Assistant?

Ans: Employing a virtual assistant would cost half twice as much as of. The most obvious benefit is a reduction in your expenditures while maintaining the same level of work actually. A virtual assistant may help you save two of your most valuable assets: time and money. If you operate a business, you should focus on your products and services rather than administrative tasks.

9. What All Services Would A Virtual Assistance Provide Me?

Ans: Well, a virtual assistant is an all-rounder when it comes to handling duties moreover the duties will be taken care like a normal employee. A virtual assistant can do these following tasks with efficiency:

  • Data Entry
  • Research and Development
  • Calling and Emailing
  • Scheduling Calendar
  • Organization of contacts
  • Travel booking
  • Bookkeeping
  • Setting up appointment

10.Can My Virtual Assistant Do Specialized Tasks?

Ans:Yes, we have trained our VAs to do specialized tasks apart from administrative tasks. You have to mention your requirements beforehand and we will forward you the resumes of assistants who meet your requirements. If you have different requirements, we can look for an assistant who specializes in multiple tasks or provide different virtual assistants for specific tasks.

11.What Are The Specialized Tasks That A Virtual Assistant Can Do?

There are multiple tasks that a normal virtual cannot do. You always need a specialized virtual assistant for these particular tasks:

  • Digital Marketing
  • Website Development
  • Website Maintenance
  • Customer Relation Management
  • Inside Sales
  • Real Estate Assistant
  • SEO Services
  • PPC Advertising
  • UX/UI Design
  • Web integration
  • And many more

12. How Does The Criterion Of Deadline And Task Completion Work?

We train virtual assistants to adhere the deadlines with dedication. The time period of completion of tasks entirely depends on the complexity of the task, urgency or he tasks at hand. We make sure to most of the tasks within 24 to 48 hours. But if the task given by you is time sensitive, then we decide deadline with you before the task begin.

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